Off Hours/Squeeze in bookings

Cancellation Policy

Important update: All appointments made for after 3/27 will be at our new location on 32nd and 5th in midtown (Inside Savoir). Please try to not arrive earlier than 10 minutes before your appointment time due to staff break hours. Google maps may still show 39 west 29th street as it may not yet be updated. We have moved up just a few blocks. Thank You! Cancellation Policy: All Appointments have a 24-hour cancellation policy, no charges will occur if cancelled or rescheduled before 24 hours. After 24 hours a $50 fee will incur. No Show Policy: -Failure to arrive for a scheduled appointment or reservation without prior cancellation notification will be considered a "no-show." -Failure to properly communicate or failure to provide accurate email address and phone number to be reached at may be considered as spam -No-shows will result in full deposit charged for the service booked. -No-shows are considered negligent and multiple occurrences will be subject to further approval for scheduling Late Arrival Policy: -Clients who arrive more than 15 minutes late for a scheduled appointment may have their service rescheduled. Past 30 minutes is considered no show. -Late arrivals may disrupt our schedule and cause delays for other clients. -In the event that client still wishes to receive service day of late arrival, the length of the session may have to be shorter to accommodate Important information: Please be sure to not schedule closely to your appointment if you've had Botox, fillers, chemical peels, or a skin procedure like microneedling, microblading, dermaplaning, or microdermabrasion within 2 weeks of your appointment. It is our policy to not interfere with skin procedures done at other clinics as overlapping treatments may cause irritation and unwanted side effects. For Buccal or TMJ massage services: If you have an active/healing cold sore or are feeling under the weather, please reschedule only after fully healed and do understand you may be asked to cancel/reschedule without a refund if shown up with cold sores as they are highly contagious. Thank you for understanding. Covid-19 Seasonal Update: We currently are able to waive cancellation fees with a covid test. Please email or call us as soon as possible. We will also take extra-precaution and always monitor Covid mandated updates closely. All therapists will wear masks during peak covid/flu/allergy season and can offer extra sanitizing products to clients upon request.

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